Refund policy
We do not accept returns for change of mind as each item is made to order.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Contact regarding damages and issues is at shiftalliance.sk@gmail.com.
Exchanges
If you have received the wrong item -
- please attach the order invoice and an image of the item (these must be sent within 48 hours of receiving the product) for Shift alliance to work with our suppliers to ensure you receive the correct item.
- Email - shiftalliance.sk@gmail.com.
Refunds
If your product has been damaged -
- please attach the order invoice and an image of the damaged item (these must be sent within 48 hours of receiving the product) for a full refund or if you prefer a replacement item to be sent to you. Email - shiftalliance.sk@gmail.com.
- You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shiftalliance.sk@gmail.com.